Terms and Conditions.

These General Terms and Conditions (hereinafter the “Terms and Conditions”) govern the rights and obligations of the parties arising from a distance purchase contract concluded through the online store at cipollacaffe.sk between the seller and the buyer.

Buyer means a natural person (a consumer) or a business entity who, by submitting an order, confirms that they have read and agree to these Terms and Conditions. Matters not covered by these Terms and Conditions are governed mainly by Act No. 40/1964 Coll., the Civil Code, Act No. 108/2024 Coll. on Consumer Protection, and Act No. 22/2004 Coll. on Electronic Commerce, as amended.

The seller and operator of the online store is the company Coffee partners s.r.o., with its registered office at Partizánska cesta 106, 974 01 Banská Bystrica, Company ID: 46127526, VAT ID: SK2023236710. The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica.

The buyer orders goods through the electronic order form on the website. A valid order requires truthful and complete entry of all requested details. A submitted order constitutes a proposal to conclude a purchase contract.

The purchase contract is concluded at the moment the seller delivers to the buyer a confirmation of receipt of the order to the email address given in the order. This confirmation contains a summary of the order, the purchase price and the expected delivery date.

The seller reserves the right to cancel an order, in particular in the event of stock being sold out, unavailability of the goods, or an evident pricing error. The buyer will be informed of such cancellation without delay, and any purchase price already paid will be refunded in full.

All prices listed in the online store are final and include VAT. The price valid is the one shown with the goods at the moment the order is submitted.

All payments are made in euro (EUR). The buyer may pay for the goods using the following methods:

• online via the TatraPay Plus payment gateway operated by Tatra banka, a. s. — by Visa or Mastercard payment card or bank transfer; the buyer selects the method directly in the bank’s payment gateway,
• cash on delivery upon receipt of the goods (delivery within Slovakia only),
• on invoice with a payment term — for an approved B2B partner only, whom the seller has authorized by agreement; in that case the goods are dispatched without waiting for payment, and the seller sends the invoice by email.

Card payment security: when paying by card, the buyer is redirected to the secure payment page of Tatra banka, a. s. The buyer enters card details exclusively with the bank; the seller has no access to them and does not store them. Payments are processed in accordance with the security standards of the card schemes (3-D Secure).

When a payment is refunded (withdrawal from the contract, an accepted complaint, order cancellation), the seller refunds the funds using the same means of payment that was used to pay — for card payments, back to the buyer’s card — unless the parties agree otherwise.

Ownership of the goods passes to the buyer only upon payment of the full purchase price. The seller delivers the tax document (invoice) to the buyer electronically together with the goods or by email.

We generally dispatch goods within 2 to 7 business days of order confirmation, or of the payment being credited to our account for advance payments. We roast our coffee fresh, so the delivery time may vary depending on the current roasting cycle.

We deliver goods through the shipping services Packeta and GLS — to a pickup point or a delivery address; in-store pickup at the seller’s premises in Banská Bystrica is also available (free of charge). The shipping cost is shown before the order is completed. For orders over 49 €, shipping within Slovakia is free.

The buyer is required to check that the shipment is undamaged upon receipt. We recommend reporting any visible damage to the packaging directly to the carrier at the time of delivery.

A buyer who is a consumer has the right to withdraw from the purchase contract without giving a reason within 14 calendar days of receiving the goods (Section 7 of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods under a Distance Contract). The deadline is deemed met if the withdrawal notice was sent to the seller no later than on the last day of the period.

The buyer must notify the withdrawal in writing to info@cipollacaffe.sk or to the seller’s registered office address. A sample withdrawal form may also be used. The goods must then be sent back no later than 14 days from the day of withdrawal.

• Return the goods undamaged, unused and, if possible, in their original packaging, together with proof of purchase.
• The buyer bears the direct costs of returning the goods.
• The seller will refund all payments, including delivery costs (up to the amount of the cheapest delivery method offered), no later than within 14 days of receiving the withdrawal notice, using the same means of payment.

Notice regarding food products: pursuant to Section 7(6) of Act No. 102/2014 Coll., a consumer may not withdraw from a contract for the sale of goods subject to rapid deterioration or spoilage, or goods enclosed in protective packaging which is not suitable to be returned for health or hygiene reasons and whose protective packaging has been broken after delivery (e.g. an opened package of coffee). Unopened, undamaged packages may be returned as usual.

The seller is liable for defects that the goods have at the time the buyer takes delivery of them. The warranty period for a consumer is 24 months, unless a shorter period is indicated on the goods by a best-before date (in particular for coffee beans and food products). For food products, the seller is responsible for the goods being in compliance with the best-before date at the time of delivery.

The buyer files a complaint by email to info@cipollacaffe.sk or in writing to the seller’s registered office address. The complaint must state the order number, a description of the defect, and be accompanied by proof of purchase.

• The seller will issue the buyer with confirmation that the complaint has been filed.
• The seller will decide on how the complaint will be handled immediately, or in complex cases no later than within 3 business days.
• Handling a complaint may not take longer than 30 days from the date it was filed. After this period expires, the consumer has the right to withdraw from the contract or to have the goods replaced with new ones.

If a buyer who is a consumer is not satisfied with how a complaint was handled, or believes that the seller has violated their rights, they have the right to contact the seller with a request for redress. If the seller responds negatively to the request or does not respond within 30 days, the consumer has the right to file a motion to initiate alternative dispute resolution under Act No. 391/2015 Coll.

The competent body is the Slovak Trade Inspection (www.soi.sk). The consumer may also use the ODR platform at ec.europa.eu/consumers/odr.

Processing of the buyer’s personal data is governed by a separate document, the Privacy Policy (GDPR), which forms an integral part of these Terms and Conditions. The use of cookies is further governed by the Cookie Policy.

The seller reserves the right to amend these Terms and Conditions. For a specific order, the version in effect at the time it was submitted applies. Should any provision be found invalid, this shall not affect the validity of the remaining provisions.

These Terms and Conditions take effect on September 26, 2026.